📅 2024-11-02 — Session: Developed Consumer Protection Compliance Guides
🕒 14:50–15:05
🏷️ Labels: Consumer Protection, Legal Compliance, Documentation, Transaction Receipts, Mercado Pago
📂 Project: Business
⭐ Priority: MEDIUM
Session Goal:
The session aimed to develop comprehensive guides and templates for ensuring compliance with consumer protection laws, particularly focusing on transaction documentation and legal recourse.
Key Activities:
- Exploration of Consumer Protection Legislation:
- Reviewed Article 4 of the Consumer Defense Law, emphasizing the obligation of providers to offer clear and detailed information to consumers.
- Instruction on Obtaining Transaction Receipts:
- Provided a detailed guide on how to obtain transaction receipts from COELSA and Mercado Pago, including necessary steps and legal considerations.
- Documentation for AGIP Compliance:
- Created instructions to align documentation for AGIP with information from Mercado Pago and COELSA, including steps for obtaining receipts and drafting explanatory notes.
- Template for Filing Complaints:
- Developed a template for filing complaints against Mercado Pago under the Consumer Defense Law, detailing legal steps and arguments.
- Analysis of Transaction Receipt Issues:
- Analyzed issues related to missing transaction receipts and discussed applicable legislation and response strategies.
Achievements:
- Developed comprehensive guides and templates for consumer protection compliance.
- Clarified legal obligations and procedures for obtaining transaction receipts.
Pending Tasks:
- Further refinement of complaint templates with additional legal insights.
- Exploration of additional consumer protection scenarios and solutions.