📅 2024-11-02 — Session: Developed Financial Claims Guides
🕒 16:20–16:35
🏷️ Labels: Financial Claims, Credit Card, Mercado Pago, Refunds, Legal Documentation
📂 Project: Business
⭐ Priority: MEDIUM
Session Goal
The session aimed to develop comprehensive guides for handling financial claims related to credit card payments and transactions through Mercado Pago.
Key Activities
- Created detailed instructions for canceling payments and requesting refunds via credit card and Mercado Pago.
- Developed guides for managing claims with banks and Mastercard, including escalation processes.
- Provided procedures for transaction annulment and documentation requirements.
- Outlined workflows for requesting transaction receipts and managing purchase disputes.
- Compiled documentation methods for legal evidence in claims against Mercado Pago.
- Analyzed the implications of payment cancellations and reassignments with AGIP.
Achievements
- Successfully created a series of guides and templates to assist in financial claims processes.
- Established clear steps and escalation paths for dealing with inadequate documentation and disputes.
Pending Tasks
- Implement the guides into the operational workflow for handling financial claims.
- Monitor and review the effectiveness of these guides in real-world scenarios.