📅 2024-11-02 — Session: Developed Financial Transaction Dispute Guides
🕒 16:20–16:35
🏷️ Labels: Financial Disputes, Credit Card, Mercado Pago, Refunds, Legal Claims
📂 Project: Business
⭐ Priority: MEDIUM
Session Goal
The session aimed to develop comprehensive guides for handling disputes related to financial transactions, specifically focusing on cancellations and refunds involving credit cards and Mercado Pago.
Key Activities
- Created a detailed guide for canceling payments made with credit cards and requesting refunds, including steps to follow with the issuing bank, Mastercard, and additional claim options.
- Developed a guide for filing refund claims with banks and Mastercard due to insufficient documentation from Mercado Pago, outlining steps for situation review, bank contact, and escalation to Mastercard or consumer protection.
- Provided a detailed procedure for canceling transactions via Mercado Pago and credit cards, specifying necessary steps and documentation.
- Detailed options for managing claims related to payments via Mercado Pago, including requesting complete receipts and procedures for disputing charges if receipts are not provided.
- Offered guidance on documenting communications with Mercado Pago for legal claims, using screenshots, emails, and other documentation methods.
- Analyzed the risks and benefits of canceling payments via credit cards versus requesting receipts from Mercado Pago, with legal implications and claim management recommendations.
Achievements
Completed the development of comprehensive guides and procedures for handling financial transaction disputes, providing clear steps and documentation requirements.
Pending Tasks
No pending tasks were identified in this session.