📅 2024-11-02 — Session: Developed Legal Strategy for Mercado Pago Compliance
🕒 15:10–15:35
🏷️ Labels: Mercado Pago, Consumer Rights, Legal Compliance, Transaction Receipts
📂 Project: Business
⭐ Priority: MEDIUM
Session Goal:
The session aimed to develop a structured legal strategy to address Mercado Pago’s non-compliance with providing transaction receipts, focusing on consumer rights under the Law of Consumer Defense.
Key Activities:
- Outlined legal arguments against a payment platform’s refusal to provide transaction receipts, emphasizing consumer rights.
- Investigated specific terms in Mercado Pago’s Terms and Conditions related to transaction receipts.
- Detailed user rights according to Mercado Pago’s policies and suggested a claim strategy.
- Analyzed the obligation of Mercado Pago to provide payment receipts based on legal frameworks.
- Developed a formal message template for filing a complaint with Mercado Pago.
Achievements:
- Established a comprehensive legal framework and strategy for consumers to request detailed payment receipts from Mercado Pago.
- Created a formal communication template to assist users in filing complaints.
Pending Tasks:
- Monitor Mercado Pago’s response to formal complaints and adjust the strategy as necessary.