Explored Emotional Design for CRM and Personal Systems

• Day: 2025-05-26
• Time: 21:00 to 21:30
• Project: Business
• Workspace: WP 1: Strategic / Growth & Development
• Status: In Progress
• Priority: MEDIUM
• Assignee: Matías Nehuen Iglesias
• Tags: Emotional Design, CRM, Gamification, User Engagement, Personal Productivity

Description

Session Goal

The session aimed to explore emotional design strategies for CRM systems and personal management systems, focusing on enhancing user engagement and emotional well-being.

Key Activities

• Identified potential lead themes from activity logs for business development.
• Reviewed professional activities and reflections for November and December, covering areas such as automation, data infrastructure, and personal productivity.
• Analyzed emotional challenges in system design and proposed strategies for overcoming cognitive frictions.
• Developed a prototype for a CRM interface using a UNO-style card game to gamify user engagement.
• Designed a relational card game ‘UNO de Vínculos’ to foster interactions through playful engagement.

Achievements

• Outlined strategies for integrating emotional intelligence into system design.
• Created a conceptual framework for a gamified CRM system.
• Documented insights on emotional engagement and its impact on productivity.

Pending Tasks

• Further development and testing of the UNO-style CRM prototype.
• Implementation of emotional design strategies in existing systems.

Evidence

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